SimpleHelp SimpleHelp
YES - ON THE CISA KEV LIST
CVE-2024-57728
SimpleHelp Path Traversal Vulnerability
187 days past due
SimpleHelp : 4 entries (0.2% of all KEV entries are from this vendor); 3 added in 2026.
BOD 26-04 note: this is the date printed in the CISA catalog. A federal agency's actual deadline is set by its SSVC tier - Act (3 days), Attend (14 days), Track (60 days), or the next scheduled upgrade - counted from the KEV listing date or the date the vulnerability is identified in its environment, whichever comes first. Use the tier helper on each CVE page for your own window.
Your BOD 26-04 window (SSVC tier helper)
Your remediation window ends:
Description
SimpleHelp contains a path traversal vulnerability that allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.
Required action (CISA)
Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
Notes
https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier ; https://nvd.nist.gov/vuln/detail/CVE-2024-57728
References
Other KEV entries for this vendor: SimpleHelp
- CVE-2026-48558 - SimpleHelp (2026-06-29)
- CVE-2024-57726 - SimpleHelp (2026-04-24)
- CVE-2024-57727 - SimpleHelp (2025-02-13)
Go deeper
KEV deadlines are a governance problem as much as a patching one. TrebSec's AI governance packs help small teams document, assign, and evidence exactly this work.
AI Governance Policy Pack - $79 AI Vendor Workbook - $49 Both packs bundled - $99